• Personal customer contact

WhatsApp Business offers the opportunity to engage in personal customer contact. Additionally, it provides direct support for your customers. With WhatsApp, you can quickly assist with your customers' problems and questions. This leads to increased customer satisfaction and ultimately boosts conversions.

• Extra service

WhatsApp is a form of online service just as fast and personal as in-store. The visitor may have a question about a product or shipping. With a WhatsApp widget on your website, you can answer these questions directly or at a later time, alleviating uncertainties for your customers. This results in a higher number of conversions and increased revenue.

• General communication

With WhatsApp, you can also provide answers to general questions about your product or service. It's very nice for customers to receive almost immediate responses to their inquiries, but as a small business owner, you don't have time to constantly man the live chat. With Wappy, you have contact with the visitors of your website or webshop anytime and anywhere. A message sent via the widget goes through the WhatsApp account of the visitors and your business.

• More interaction with your target audience

You can get to know your target audience better by communicating with them. By asking for your customers' opinions, you can uncover the desires and needs of your target audience. With WhatsApp, you can continue to ask questions, and communication with the target audience can be detailed.