Wappy for the hospitality industry
WhatsApp Chat widget in the hospitality industry
Nowadays, everyone is online, even on the terrace and in the café. Of the nearly 17.5 million inhabitants in the Netherlands, 12.1 million use WhatsApp. Among young people, this is even 97%. So it's interesting to know what the possibilities of WhatsApp are for the hospitality industry!
WhatsApp Business and the hospitality industry
More and more companies are making business use of WhatsApp. Whether it's to expand their customer service or to manage orders, WhatsApp continues to grow in popularity. This is also interesting for the hospitality industry. But why?
- WhatsApp (Business) is free to download and install on iPhone and Android;
- 9 out of 10 residents in the Netherlands use WhatsApp;
- By using WhatsApp as customer service, you can easily respond to (frequent) questions with quick replies;
- Less hassle from incoming phone calls while you are helping customers;
- Visitors can order food and drinks via WhatsApp with their table number;
- (Last Minute) reservations via WhatsApp save phone time;
- You can even choose to let customers pay via WhatsApp (tikkie);
- Restaurants are among the group of businesses that are most frequently chatted with.*
56% of people prefer to send a message rather than call customer service.
Wappy's WhatsApp widget
People often check the website of a restaurant or café before they go there. Here they try to find answers to questions like “Is the menu to my liking?”, “Are there vegetarian dishes?”, “What are the opening hours?”, and “How can I make a reservation?”. By placing a WhatsApp chat widget on your website, customers can get answers to their questions even faster and you can clarify any uncertainties.
Wappy’s WhatsApp chat is a widget for any website, linked to your WhatsApp (Business) account. Customers can send a message to your account via WhatsApp with the push of a button. They don’t need to add your number, and you don’t need to add theirs. Let customers make reservations through the widget, ask questions, and even place orders, saving you time on the phone! Create a Wappy account for free now.
Frequently Asked Questions
If you reach the limit of 25 free chats, the chat widget will disappear from your website. This means that customers can no longer contact you via Wappy. At the beginning of the new month, the chat widget will reappear on your website. Don't want to wait until the new month? Upgrade to Wappy Premium and the widget will immediately reappear on your website!
No, this does not happen. If you have chosen the free version of Wappy, it will remain this way. You do not need to provide any payment details for this. There are no annoying unexpected costs!
No, that is not necessary. This version is free and cannot automatically upgrade to a paid version. For the free version, you only need to sign up, after which you can start designing your widget immediately!
With Wappy Premium, you enjoy the benefits of the free widget, and more! You can read more about the differences here.
Wappy is a chat feature that uses WhatsApp. As soon as a website visitor types a message and wants to send it, their WhatsApp opens and the message can be sent. The message is carried over to WhatsApp and does not need to be typed again, which is convenient!
