WhatsApp Business | Set up automatic messages

3 min read

WhatsApp Business has a number of specific business tools that WhatsApp itself does not have and are very useful for your company. Setting up automatic messages is one of the major advantages of WhatsApp Business. You can set up automatic away messages, welcome messages, and also quick replies. Here you can read how to do this.

This is how you proceed

Go to your WhatsApp Business app settings and then to business settings. Here you will find, among other options:

  • Quick replies: Since you will often deal with the same questions, it is handy to have a number of standard replies ready. This saves you effort and prevents copy and paste work. Set up a text message here or upload a media file that can be activated with a “ / “ in combination with the set keyword.
  • Greeting: Greet customers who send you a message for the first time or after 14 days of inactivity. Set up a standard, fully customizable message for this. Choose recipients for your greeting: ‘everyone’, ‘not saved in address book’, ‘everyone except…’, ‘only send to…’.
  • Out of office message: Send customers an automatic reply when you are unavailable by setting up an out of office message. This is also fully customizable. Additionally, you can specify when the message should be sent: always, only during specific times, or outside business hours. Finally, choose recipients: ‘everyone’, ‘not saved in address book’, ‘everyone except…’, ‘only send to…’.

Personal and fast


Setting up standard responses may seem impersonal. However, this doesn't have to be the case! A greeting or out-of-office message lets customers with questions know that their inquiry will be addressed. Quick responses also ensure that you can respond swiftly to standard questions, allowing you to devote more attention to personal or unique customer issues! Additionally, you have the option to personalize your automatic responses with, among other things, emojis.

A better customer service with Wappy

The business tools that WhatsApp Business offers you can significantly improve your customer service if used properly. By setting up automated messages, you enhance the experience of customers with your customer service. Do you want to make contact with (potential) customers even easier and more personal? Then create a Wappy account for free!


61% of people enjoy receiving personalized messages from companies.

With your own WhatsApp widget, you give customers the chance to contact you through your website. You then receive their message in your WhatsApp (Business) account. Handy, right? To make your customer service even better with Wappy, you also utilize automated messages here.

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